Returns & Refunds

You may return any eligible piece within 7 days of receiving it. The piece must be unworn, undamaged, and accompanied by its original packaging, certificate (where applicable), and proof of purchase.

To initiate a return, please contact us at riverajewelsbydhanshree@gmail.com with your order number and reason for return.

The following categories are not eligible for return:

• —Bespoke and custom-designed pieces created to your specifications.
• —Pieces that have been resized, engraved, or otherwise altered at your request.
• —Loose gemstones that have been removed from their original setting.
• —Pieces showing signs of wear, damage, or tampering.
• —Items purchased through private consultation at discounted prices unless faulty.

Approved refunds are returned to the original payment method within 5–7 business days of our inspection confirming the piece's condition. Please note that your bank or payment provider may take additional time to post the credit.

Shipping and import duty charges are non-refundable unless the piece was faulty or sent in error.

We are happy to facilitate an exchange rather than a refund wherever possible. If you would like to exchange your piece for an alternative from our collection, please mention this when you contact us and we will do everything we can to find you something perfect.

In the very rare event that a piece arrives with a manufacturing defect, we will cover all costs of collection and either repair or replace the piece at our expense, or issue a full refund including your original shipping costs — whichever you prefer.